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Helpdesk
Customer Help Desk
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Email
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Department / Location
Job Title (if applicable)
Device / Equipment Information:
Device Type
Device Model / Serial Number
Asset Tag (if applicable)
Description of the Problem / Issue:
Nature of the Problem
Error Messages (if any)
Steps to Reproduce (if applicable)
Any recent changes or incidents related to the issue
Date and Time the Issue Occurred
Date
Time
Is the Device Under Warranty? (Yes / No)
Purchase Date and Place (if known)
Preferred Contact Method (Email / Phone)
Urgency Level (Low / Medium / High)
Attachments (optional):
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Photos of physical issues (if relevant)
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