Non-handling of customer’s queries outside the official working hours of 9-5 was not only causing the customers to lose their interest in client’s services because of non-engagement but also added substantially in not converting the visitors into potential customers hence creating a great deal of concern in client’s mind.
SOLUTION
Keeping in view the problem, SI Global proposed a game-changing solution by developing a Chatbot and integrating it with all the channels of communication the chatbot enabled them to have their customers facilitated anywhere and anytime.
BENEFITS
As a result of the system development, the organization’s productivity increased. Also, it significantly reduced their overall expenditures and improved customer service.
