ICT Solution & Digital | Software Development Services Company

Support Manager – Enterprise IT & OEM Services

HomeSupport Manager – Enterprise IT & OEM Services

About SIGBL

SI Global Solutions Pvt. Ltd. is a leading systems integrator and digital transformation firm in Pakistan, offering solutions in smart city projects, cybersecurity, data centers, cloud migration, AI, and more.

Role Overview

Manage L1–L3 IT support for enterprise clients Handle OEM/vendor coordination, escalations, and RMA processes Ensure SLA/KPI compliance and service quality Lead critical incident resolution and infrastructure support Support servers, storage, networking, and security solutions Maintain vendor relationships and prepare performance reports

Technical Skillset

  • Enterprise hardware support (Servers, Storage, Backup solutions)
  • Networking (routing, switching, basic security concepts)
  • Surveillance systems (IP cameras, NVRs – Hikvision/Dahua)
  • Microsoft ecosystem and enterprise environments
  • Ticketing systems, escalation frameworks, and service tools
Requirements
  • 5–10+ years of experience in IT support/services
  • Minimum 2–3 years in a team lead or managerial role
  • Strong exposure to OEM/vendor-side support environments
  • Proven expertise in RMA and warranty handling processes
  • Excellent communication, leadership, and customer management skills
  • Ability to manage multiple accounts and high-pressure situations
Preferred
  • ITIL Certification
  • OEM certifications (Cisco, Microsoft, Dell, Huawei, etc.)
  • Experience handling large enterprise or government clients.
What We Offer
  • Competitive salary package
  • Performance-based incentives
  • Professional growth opportunities
  • Supportive onsite work environment
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  • Experience : 5 to 10 Years
  • Working Hours : 09 AM To 06 PM
  • Working Days : Monday To Friday
  • Salary : 200k-250k + performance incentives
  • Location : Clifton, 2 Talwar – Karachi

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